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Officially, social media is:  "an umbrella term that defines the various activities that integrate technology,
social interaction, and the construction of words, pictures, videos, and audio." wikipedia.org

93% of social media users believe a company should have a presence in social media.  Cone, Business in
Social Media Study September 2008

Because time spent on social networks is growing at 3X the overall internet rate, accounting for 10% if all
internet time. Nielsen, Global Faces & Networked Places, 2009

Because visiting social sites is now the 4th most popular online activity, ahead of personal email. Nielsen,
Global Faces & Networked Places, 2009

20% of people become fans of a brand because of the "free stuff".

15% of people become fans of a brand because of the exciting and attractive profile.

22% of people who are friends with a brand spend more money with it.

40% of people that are friends with a brand remember it when buying on the street.

33% of people would prefer the profile of a brand to be run by one identifiable person. adtofriends Study
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